Matthew is a IT Support Specialist and macOS power-user and brings both the 'customer service' and the fundamental hard and soft technology-related skills required in a flexible, but collaborative learning environment. Matthew's progressively responsible roles brought him to Burgundy Farm Country Day School, and now he supports the school's lower school iPad program, middle school 1:1 Chromebook program, Google Apps Suite, addressing both macOS and iOS related issues, post-digital editing, utilizing ZenDesk ticketing management, assisting in the deployment and installation of hardware and software, contributing to the training of end-users, on-going technology inventory, supporting audio/visual systems on campus, as well as providing coordination of campus-wide events. Matthew is also familiar with the school's AccessIT library database.
Some of Matthew's general and deeper competencies include:
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Operating Systems: macOS, iOS, Windows
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Productivity Software
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Collaborative Software
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Desktop and Post-Production Editing
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Social Media Platforms
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Library Research and Discovery Tools
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Audio and Video Equipment
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Cataloging and Metadata Standards
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Learning Management Systems
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Help Desk Clients