Matthew is a IT Support Specialist and macOS power-user and brings both the 'customer service' and the fundamental hard and soft technology-related skills required in a flexible, but collaborative learning environment. Matthew's progressively responsible roles brought him to Burgundy Farm Country Day School, and now he supports the school's lower school iPad program, middle school 1:1 Chromebook program, Google Apps Suite, addressing both macOS and iOS related issues, post-digital editing, utilizing ZenDesk ticketing management, assisting in the deployment and installation of hardware and software, contributing to the training of end-users, on-going technology inventory, supporting audio/visual systems on campus, as well as providing coordination of campus-wide events. Matthew is also familiar with the school's AccessIT library database.

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Some of Matthew's general and deeper competencies include:

• Operating Systems: macOS, iOS, Windows

• Productivity Software

• Collaborative Software

• Desktop and Post-Production Editing

• Social Media Platforms

• Library Research and Discovery Tools

• Audio and Video Equipment

• Cataloging and Metadata Standards

• Learning Management Systems

• Help Desk Clients