Matthew is a IT Support Specialist and macOS power-user and brings both the 'customer service' and the fundamental hard and soft technology-related skills required in a flexible, but collaborative learning environment. Matthew's progressively responsible roles brought him to Burgundy Farm Country Day School, and now he supports the school's lower school iPad program, middle school 1:1 Chromebook program, Google Apps Suite, addressing both macOS and iOS related issues, post-digital editing, utilizing ZenDesk ticketing management, assisting in the deployment and installation of hardware and software, contributing to the training of end-users, on-going technology inventory, supporting audio/visual systems on campus, as well as providing coordination of campus-wide events. Matthew is also familiar with the school's AccessIT library database.

Some of Matthew's general and deeper competencies include:

  • Operating Systems: macOS, iOS, Windows

  • Productivity Software

  • Collaborative Software

  • Desktop and Post-Production Editing

  • Social Media Platforms

  • Library Research and Discovery Tools

  • Audio and Video Equipment

  • Cataloging and Metadata Standards

  • Learning Management Systems

  • Help Desk Clients